Access at Prince of Wales Theatre
Tickets - How to book
Discounts are offered, subject to availability, for disabled theatregoers and one companion, including wheelchair users and Patrons who have specific access requirements. To discuss your visit and availability please use the options below:
Hearing-Impaired infra-red system is available in the auditorium and an induction loop at Box Office. Please speak to a member of staff on arrival at the theatre who will be able to facilitate this for you. We also provide occasional sign language interpreted performances.
Guide Dogs, Hearing Dogs & registered Assistance Dogs
Guide dogs are allowed in to the auditorium. Alternatively, staff are happy to dog sit.
Wheelchair access is available at the rear of the stalls, accessible via the ground level foyer. If you cannot transfer out of your chair companions can sit beside you. We also have a number of transferable seats available.
Wheelchair seats/transfers must be booked in advance. We have a low-level counter box office and the merchandise kiosk, Delfont Bar and adapted toilets can be accessed via the lift in the foyer. An Access Host is available from our front of house team to help you in any way they can, should you require any assistance.
Toilets for the Stalls are located in the basement area with access by lift. Toilets for the Dress Circle are located in the American bar which is located one level up from the foyer and has no access by lift.
Wheelchair access adapted toilet is located in the basement area with access by lift.
The Delfont bar, which serves the Stalls, can be accessed by lift. The American bar, which serves the Dress Circle has 21 steps from the foyer with 4 steps up and 6 down from the Dress Circle foyer.
Drinks can be bought to disabled customers in the auditorium. Hospitality areas are in the Dress Circle foyer and are 9 steps up from the back of the Dress Circle.
Please note: The Dress Circle is steeply stepped and may not be suitable for vertigo sufferers.
Delfont Mackintosh Theatres knows that communication is KEY.
We want all our patrons to have a good experience while in our theatres, so we now have a visual tool for parents and carers to use with children and adults on the autistic spectrum and/or with learning difficulties.
We have been researching the benefits of using social stories and would like to offer a social story for a visit to Prince of Wales Theatre. We know that people with autism find social situations difficult and understand that we are all unique.
You can view the social story for Prince of Wales Theatre by clicking the main theatre image above, or download the Prince of Wales Theatre social story in PDF format.
Please note: Hot food is not permitted in the venue and any food consumed in the auditorium must have been purchased at the theatre.
Our theatres sell products which may contain allergens. Allergen information is available upon request from all bars or other staff selling refreshments around the venue.